Is This You?

We specialize in computer repair, installation, and support for small and medium business owners in Sacramento and the surrounding communities.

Our typical customer has 5 to 50 workstations, is a professional business, and relies heavily on e-mail, the Internet, and their computer network for running their business. Our clients hire us to support their network because they do not want to incur the overhead and cost of a full-time IT staff, and they don’t want to burden their employees with the responsibility of troubleshooting the company network.

We are most successful in working with clients that:

• Demand reliability and security from their computer network.
• See technology as a power tool for increasing productivity and gaining competitive advantages.
• Want a technology partner that will act as a trusted advisor and seek to improve the productivity, profitability, and operations of their business through technology.
• Are willing to invest in technology to improve communication and eliminate manual tasks.

Here’s what our clients have to say about us:

TLC Tech Became Our Technology Partner

Airco needed a file server for our firm and were looking for an IT company that would become a partner not just a contractor. Not only did TLC Tech become that partner but they have gone the extra mile and helped us "learn what we didn’t know." They explained things in a jargon-free way that helped us become more efficient with our technology and understand the big picture. TLC Tech's team is very knowledgeable and consistently exceeds our expectations. They are reliable and totally trustworthy. Another big advantage has been the ability to fix a lot of problems through the remote-connect service desk (support desk), which is more expedient, efficient and far more economical since it gets issues resolved and my staff back to work faster. TLC Tech has been, and continues to be, a great business partner for Airco Commercial Services. - - Roberta Voss, Accounting Manager, Airco Commercial Services

 

Quick Response To Our Technical Problems

Without a doubt, TLC Tech's best service is the remote service desk, which gives us support to correct most problems very quickly. It also lowers our costs because a technician doesn’t have to be dispatched. More than cost, though, I appreciate how quickly they are able to respond to us, which gets us back up and running right away. TLC Tech works hard to be proactive and to minimize any disruption of our service. Who could ask for more? - - Linda Petersen, 3Fold Communications

 

Set Monthly Cost with Long Term Planning

TLC Tech has taken care of our server and desktop systems since we started the firm over seven years ago and Total TLC Services has kept our network functioning at peak performance.  Our network is absolutely critical to our ability to serve the needs and demands of our clients and to produce income. TLC Tech "gets it" when it comes to understanding the needs of small business.   The quick response to any problem and their ability to "speak human," as they like to say, makes them the technical support firm for us.

 We’ve also appreciated their willingness to sit down with us on a regular basis to do long term planning and ensuring our IT needs match our growth. This advance planning, along with our flat monthly fee for Total TLC provides us with a certainty of cost for our technology.

Steve Simas, Principal, Simas & Associates