“Backup I can count on!”
Knowing I have our data backed up every hour lets me sleep at night. We had a previous backup system that could take almost 18 hours to restore in the event of a server crash; however TLC Tech has our new backup system in place that now allows us to recover all our data in less than an hour.
“Set Monthly Cost with Long Term Planning”
TLC Tech has taken care of our server and desktop systems since we started the firm over eight years ago and Total TLC Services has kept our network functioning at peak performance. Our network is absolutely critical to our ability to serve the needs and demands of our clients and to produce income. TLC Tech “gets it” when it comes to understanding the needs of small business. The quick response to any problem and their ability to “speak human,” as they like to say, makes them the technical support firm for us.
We’ve also appreciated their willingness to sit down with us on a regular basis to do long term planning and ensuring our IT needs match our growth.
This advance planning, along with our flat monthly fee for Total TLC provides us with a certainty of cost for our technology. They explained things in a jargon-free way that helped us become more efficient with our technology and understand the big picture. TLC Tech’s team is very knowledgeable and consistently exceeds our expectations. They are reliable and totally trustworthy.
“TLC Tech Became Our Technology Partner”
Airco needed a file server for our firm and were looking for an IT company that would become a partner not just a contractor. Not only did TLC Tech become that partner but they have gone the extra mile and helped us “learn what we didn’t know.”
They explained things in a jargon-free way that helped us become more efficient with our technology and understand the big picture. TLC Tech’s team is very knowledgeable and consistently exceeds our expectations. They are reliable and totally trustworthy.
Another big advantage has been the ability to fix a lot of problems through the remote-connect service desk (support desk), which is more expedient, efficient and far more economical since it gets issues resolved and my staff back to work faster. TLC Tech has been, and continues to be, a great business partner for Airco Commercial Services.