“(...) They explained things in a jargon-free way that helped us become more efficient with our technology and understand the big picture. TLC Tech’s team is very knowledgeable and consistently exceeds our expectations. They are reliable and totally trustworthy.”
Steve Simas
“Knowing I have our data backed up every hour lets me sleep at night. We had a previous backup system that could take almost 18 hours to restore in the event of a server crash; however TLC Tech has our new backup system in place that now allows us to recover all our data in less than an hour.”
Leslie Kiner
“(...) Another big advantage has been the ability to fix a lot of problems through the remote-connect service desk, which is more expedient, efficient and far more economical since it gets issues resolved and my staff back to work faster. TLC Tech has been, and continues to be, a great partner for us.”
Roberta Voss
“Quick and thorough! Thank you. Also, persistent in contacting me even when I was out sick, not closing the case because I did not reply. And then keeping his promise to find answers and follow up. I'm very happy, thank you!!
Tech immediately found the issue (one drive crashing) and was able to fix it on the first call!”
Ms Gigi USA
“Great tech company to work with. We have been customers for over 10 years. I know we can get service for less money, but sometimes paying a bit more is worth it just like in any service industry, even Pest Control like our business is, Pest Control Center, Inc. On another case I sent in the request and in 15 minutes we were all completed. Not happen that quickly sometimes, but glad it was for such a simple fix.”
Steven Scoville
“In the dynamic realm of technology, finding a reliable partner to navigate the complexities of IT issues is a rare commodity. I recently had the pleasure of experiencing first-rate service from TLC Tech, a testament to their unwavering commitment to excellence and customer satisfaction. TLC Tech's solution was not merely a quick fix but a strategic intervention, enhancing our system's performance and resilience.”
James Bryan
Primary Duties and Responsibilities
Prepares Technology Business Review (TBR) documents, including Statement of Work (SOW) or Change Orders if applicable;
Responsible for hitting your quarterly targets;
Follows up on SOWs and Change Orders to get them signed;
Holds TBR meetings;
Manages TBR process;
Handles product escalation requests from Support, Project, or Purchasing teams;
Schedules and chairs Onboarding and Town Hall meetings with new partners;
Ensures new partner on-boarding is successful;
Schedules and chairs re-Onboarding meetings with new clients contact;
Know partners’ business goals and keep up to date to be proactive with solutions and TLC’s standard to help align IT with their business;
Who you are
Experience in Account Management role, or 3-5 years of experience as an MSP technician with skills in maintaining business relationships, holding meetings, and preparing quotes or statement of works;
Excellent verbal, written, and presentation skills;
Strong interpersonal skill and the ability to build trusted relationships with all levels of staff, including C-Level executives, owners, and external contacts;
Ability to work in a fast-paced environment;
Ability to multi-task and adapt to changes quickly;
Strong attention to detail;
Strong work ethic;
Strong organizational, presentation, and customer service skills;
Technical background;
Enjoy working directly with partners;
Team player with high energy, positive, and friendly attitude;
Knowledge in professional services, managed services, and cloud computing (Azure);
Knowledge in hardware and software;
Ready to Take IT Off Your Worry List?
Let’s talk about how we can help.
